Spam Uptick
June 22, 2007
Apologies for the uptick in spam over the past few days following a seemingly innocent perl upgrade. We believe we have things back under control now and spam filters are working properly again.
Switch Replacement
March 26, 2007
We had approximately 30 minutes of downtime today as the datacenter did an emergency switch replacement upstream from our server. Apologies for the inconvenience.
Outgoing Mail
March 21, 2007
The datacenter is currently working on an issue with outgoing mail through birdhouse SMTP. Will post an update here when this has been resolved.
Update, 6:00 pm PDT: Mail services have been restored and no mail has been lost. We’re still working through some things with the datacenter, but customers should not be affected. Thanks for […]
Apache Failure
February 12, 2007
Apache has failed on our main web server, and is not wanting to come back up. We are investigating. Stand by for information.
Update: Apache is running again. A subtle config syntax issue caused the failure. Total downtime was around 15 minutes. We apologize for any inconvenience.
Double “dot” Attachments
January 13, 2007
We’ve made a configuration change to the mail server to allow double “dot” extensions on attachments, e.g. “filename.sfh.doc” through to users. These were previously rejected by the virus scanner, since they sometimes represent attempts to disguise viruses as other filetypes. If the change results in more viruses getting through to users, we may have to […]
Heavy Customer Moved
November 28, 2006
We believe that most of the brief mail outages over the past two weeks were caused by very heavy loads placed on our server by one of our most popular users being hit by incessant floods of comment spam. This customer has been moved off of gong.birdhouse.org and onto a dedicated server of his own. […]
Mail Queue
October 28, 2006
Our mail queue became backed up today for several hours due to the MailScan daemon not starting up properly after a cPanel update. No mail was lost, though users will have experienced late delivery. We apologize for the inconvenience and will take steps to make sure this doesn’t happen with future cPanel updates.
MailScanner
October 16, 2006
We’ve upgraded the user-level spam configuration controls by installing MailScanner into cPanel. Users can now control spam thresholds per-domain rather than per-account, and can set separate thresholds for low-scoring spam (keep but tag as spam) and high-scoring spam (delete at the server level). Notes and usage instructions are available in our Spam Control FAQ.
Roundcube in cPanel
October 10, 2006
Webmail users will now notice an additional webmail option at yourdomain.com/webmail. Roundcube is an up-and-coming “Ajax” based webmail client we prefer in many ways to Squirrel. However, please understand that Roundcube is offered as an experimental mail system, and may be removed or modified in the future.
This Roundcube installation is in addition to our older, […]
cPanel X2 Theme
September 26, 2006
If your cPanel looks different, it’s because we’ve returned to using the default X2 theme rather than rvskins. This move was made to achieve greater compatibility with cPanel add-ons that assume the default skin, and because the default skin is easier for new users to navigate.