January 12, 2008
SpamAssassin fell over this morning and spam is finding its way into customer mailboxes. We’re working with the datacenter on a fix. Please stand by. Update: This issue was fixed by around 6:00 PDT. The spam flow was due to a small – and elusive – misconfiguration in SpamAssassin which neither we nor our datacenter [...]
January 8, 2008
On Tuesday, Jan. 8, at 7pm Pacific time, we’ll be undertaking a major technical upgrade of our hosting platform: Red Hat 9 → CentOS 4 PHP 4 → PHP 5 MySQL 4 → MySQL 5 We anticipate up to an hour of downtime, though it should be less than that total. The upgrade will be [...]
January 5, 2008
In addition to the enormous mail backlog that landed on our doorstep last week, we simultaneously hit an additional snag: An update of perl to v5.8.8 broke MailScanner and could not be fixed without a major operating system upgrade. But the operating system upgrade cannot be undertaken with MailScanner installed – Catch 22 (documentation on [...]
January 2, 2008
Birdhouse is currently importing a very large volume of mail for a new customer. The import process is, unfortunately, consuming a lot of resources and is slowing some services down noticeably. We apologize for the inconvenience; normal system performance should be restored sometime during the day. Update Jan. 2, 2008: Making progress — we’ve scripted [...]
December 27, 2007
The datacenter housing our server is currently experiencing a network outage due to a routing problem. They expect to have all services back online shortly. Update: Two minutes later… problem solved
September 26, 2007
Welcome to the new Birdhouse Status Server. It’s exactly like the old status server, but relocated to a machine completely unconnected to anything else run by Birdhouse. Therefore, it should now be easy to get up-to-date information on Birdhouse systems even in the unlikely event of a server or DNS outage on our main machines. Please [...]
September 16, 2007
We experienced a 30-minute outage today as we upgraded to a faster server with more memory and storage. Thanks for your patience! The upgrade went flawlessly, and load averages are at their lowest levels ever. Onwards and upwards.
August 21, 2007
We [heart] WordPress. But we also consider it essential to keep WordPress up to date as soon as new security updates become available. We have built a custom system to automate this process, so you’ll never need to think about it. However, to take advantage of this system, we need to install WordPress in a [...]
August 21, 2007
We have raised the storage limit for Plan C from 1,000 to 1,500 MBs. Plan D storage has been increased from 1,500 to 2,500 MBs. These storage increases are automatic; there is no extra cost.
July 30, 2007
We have just renewed and re-installed our GeoTrust SSL certificate, so browsers won’t complain when visiting cPanel or webmail, and mail clients won’t complain about faulty certificates when using POP/IMAP/SMTP. This does not make our services any more or less secure than they were before – it just means that common internet software will recognize [...]