ASSP Spam Filters Installed

October 15, 2010

Update: After a month of operation, ASSP was later removed. It was causing SMTP problems for many users, and was somewhat unreliable. We have returned to cPanel’s built-in SpamAssassin configuration. The original information is preserved below.

We’ve swapped our SpamAssassin spam filtering system with a much more sophisticated system called ASSP. Unfortunately, we’re experiencing a temporary resulting problem that prevents users from sending outbound through Birdhouse over SSL. We expect to have this worked out by this evening. In the meantime, please use the Birdhouse webmail systems if this affects you.

If you find that the new anti-spam system is being too aggressive, please let us know of any email senders that have been blocked, so we can train the filters.

Soon we’ll provide you with information on how to train the filters yourself. Stay tuned and thanks for your patience.

Update 6:30 pm: This problem has been solved! Unfortunately, the fix involves making a few tweaks to your SMTP server settings.  The change should be easy and quick. Please let us know if you need a hand making those changes.

In addition, we’ve now documented our shiny new spam controls – please have a look!