Spam (Again)

January 12, 2008

SpamAssassin fell over this morning and spam is finding its way into customer mailboxes. We’re working with the datacenter on a fix. Please stand by.

Update: This issue was fixed by around 6:00 PDT. The spam flow was due to a small – and elusive – misconfiguration in SpamAssassin which neither we nor our datacenter were able to figure out; cPanel experts helped find and correct the problem. We’ve stabilized now on our new operating system and should be in for smooth sailing. Thanks for your patience.

Reminder: If you wish to perform client-side spam filtering to enhance the server-side filtering provided by Birdhouse, see our Spam Control FAQ.

Update Jan. 16, #1: Spam filters are borked once again. We’re doing what we can to fix them.

Update Jan. 16, #2: Spam filtering is now working properly, hopefully for good! Thanks for hanging in there – we hate spam as much as you do.